Purpose – This paper seeks to introduce the Sandals philosophy and how it enabled Sandals Resorts International to become the world's most celebrated ultra all‐inclusive resort company. Design/methodology/approach – The paper profiles the company's growth and approach to human resource...

Examines variations in the nature of hospitality operations from a strategic perspective. Operational strategy is regarded as a response to environmental risk. Looks at various ways in which organizations have decentralized their operations in response to environmental conditions. Hospitality...

Uses a literature‐based review to frame the questions for tomorrow’s learning organization (the review is contained in section 2 of Teare et al. , The Virtual University: An Action Paradigm and Process for Workplace Learning , Cassell, London, 1998, 351pp.) and some of the applications are...