Purpose – The purpose of this paper is to carry out a literature review of studies that have analyzed the effects of process orientation (PO). Design/methodology/approach – An examination of the literature is undertaken to review studies that report about the influence of PO on...

Purpose – Several organizations choose a process‐oriented organizational design as a source for competitive advantage. The purpose of this paper is to explore empirically the relationship between process orientation (PO) and firm performance. The paper considers PO as a multidimensional...

Purpose – The purpose of this paper is to explore empirically the interaction effect of process performance measurement and the process owner role on organizational performance. Design/methodology/approach – Using a sample of Austrian manufacturing companies, the paper uses multivariate data...