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Employee dilemmas in the Indian ITES-BPO sector

D'Cruz, Premilla; Noronha, Ernesto - In: Offshoring and working conditions in remote work, (pp. 60-100). 2010

Persistent link: https://www.econbiz.de/10008651629

Ambivalence : employee responses to depersonalized bullying at work

D'Cruz, Premilla; Noronha, Ernesto - In: Economic and industrial democracy : EID ; an … 36 (2015) 1, pp. 123-145

Persistent link: https://www.econbiz.de/10011283082

Domestic labour : the experience of work in India's other call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: Work and life in the global economy : a gendered …, (pp. 99-123). 2010

Persistent link: https://www.econbiz.de/10003938371

"From boom to where?" : the impact of crisis on work and employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 29 (2014) 2, pp. 105-123

Persistent link: https://www.econbiz.de/10011291128

‘From Boom to Where?’ : The Impact of Crisis on Work and Employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - 2014

This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the United States and United Kingdom....

Persistent link: https://www.econbiz.de/10014036919