The phenomenon of outsourcing has spawned a rich body of scholarly work in the last two decades. Yet answer to one important question has remained elusive: does outsourcing really improve firm performance? Addressing this question is important as firms across nations continue to embark on the...

Although outsourcing remains a dominant strategic choice for managers, the understanding of its implications on the firm remains inconclusive. In this paper we focus on empirical evidence around contingencies that determine whether and how outsourcing impacts firm performance. Specifically, we...