This paper extends current literature by identifying and conceptualizing factors that hamper relationship-specific improvements by logistics service providers (LSPs) in contract logistics outsourcing. Thereby it focusses on organizational mindsets that are common for service pro-viders in the...

Purpose – The purpose of this paper is to establish a scale for the measurement of proactive improvement, in general, and then more specifically in terms of cost‐ and service‐focused improvement in logistics outsourcing arrangements. Design/methodology/approach – Upon completing a review...

Purpose – The purpose of this paper is to examine how goal achievement and goal exceedance influence the aspects of loyalty in logistics outsourcing relationships. Specifically, it aims to develop and test a model of customer loyalty across two cultures to determine if dedicated strategies for...