Purpose – This research aims to empirically investigate the effect of outsourcing on firm level performance metrics, providing evidence about outsourcing influences on a firm's cost‐efficiency, productivity and profitability. Design/methodology/approach – This study is concerned with...

Purpose – Outsourcing emerged as a popular operational strategy in the 1990s and most of current literature was established in the same time. However, the result of outsourcing is still vague. The purpose of this article is to point out gaps in the current literature and examine the link...