As emerging markets increasingly play important roles in outsourcing, we focus on the complex relationships in the professional service outsourcing environment. Building on information processing and contingency theories, this paper contributes to the much-needed efforts in the study of...

Conducting knowledge process outsourcing (KPO) for sophisticated global clients is a learning curve and a complex journey that many emerging market-based service providers must navigate. In this study we establish a mediating framework, arguing that a KPO service provider's internal and external...

To take advantage of low-cost talented labors and gain innovation capabilities, more and more global clients started to outsource professional service processes offshore to emerging markets. The service value chain breakdown in the outsourcing and intensive tacit knowledge involved in...

This study investigates how the PSO firm’s external knowledge integration with global clients, internal integration across various functional units, and the synergistic effects between them in improving PSO performance. The antecedents of these two types of integration are also explored....