Outsourcing is the strategic use of outside resources to perform activities that are usually handled by internal staff and resources. By using a well-managed outsourcing agreement, companies can gain in markets that would otherwise be uneconomical. This study was designed to explore why...

Outsourcing is the strategic use of outside resources to perform activities that are usually handled by internal staff and resources. By using a well‐managed outsourcing agreement, companies can gain in markets that would otherwise be uneconomical. This study was designed to explore why...