Vallandingham, Logan Reed; De Boer, Luitzen; Dreyer, … - In: Business Process Management Journal 30 (2024) 7, pp. 2516-2540
Purpose The patient flow performance achievable by care pathways is constrained by competing flow and resource efficiency, which can negatively impact improvements. This paper probes the divergence between resource and flow efficiency and how care pathways can lead to improved patient flow. By...