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Deploying Lean Six Sigma framework in a healthcare organisation : a case experience

Swarnakar, Vikas; Singh, A. R.; Tiwari, Anil Kr - In: International journal of six sigma and competitive … 13 (2021) 4, pp. 412-434

Persistent link: https://www.econbiz.de/10012990442

Determinants of patient satisfaction with public hospital services

Ladhari, Riadh; Rigaux-Bricmont, Benny - In: Health marketing quarterly 30 (2013) 4, pp. 299-318

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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach

Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907

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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)

Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141

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Customer satisfaction in Indian hospitals : moderators and mediators

Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29

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Life is all about timing : an examination of differences in treatment quality for trauma patients based on hospital arrival time

Anderson, David; Gao, Guodong; Golden, Bruce - In: Production and operations management : an international … 23 (2014) 12, pp. 2178-2190

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Evaluating healthcare process improvement for patient callbacks

Scott, Rebecce A.; George, Benjamin T. - In: International journal of services and standards 9 (2014) 1, pp. 51-66

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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece

Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505

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The assessment of service quality in private hospitals in Amman area using the gap approach

Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308

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Antecedents to behavioural intentions in medical tourism

Anish, M. N.; Dhanish, P. B.; Sridharan, R. - In: International journal of management and decision making … 15 (2016) 3/4, pp. 308-335

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