Despite our understanding that social media and online healthcare communities can help to eliminate health information asymmetry and improve patients’ self-care engagement, we have yet to understand what happens when patients have access to others’ health data and how patients’ access to...

In this research, we seek to understand how physicians would respond to a policy change, i.e. promoting paid consultations over free services, on an online platform. We found that, contrary to general expectations, physicians’ service quality increased for free consultations and decreased for...

Social networks have been shown to affect health. Because online social networking makes it easier for individuals to interact with experientially similar others in regard to health issues and to exchange social support, there has been increasing effort to understand how networks function....