Ali, Muhammad Asghar; Ahmad-ur-Rehman, Muhammad; … - In: Cogent Business & Management 8 (2021) 1, pp. 1-21
The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer's re-patronage...
