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~subject:"Perception"
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The roles of justice and custo...
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Perception
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
8
Relationship marketing
8
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
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Service quality
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China
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Hong Kong
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Hongkong
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Beschwerdemanagement
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Brand equity
3
Brand image
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Complaint management
3
Gerechtigkeit
3
Justice
3
Luxury
3
Markenimage
3
Affective attitude
2
Arbeitszufriedenheit
2
Attribution
2
Brand management
2
Collectivist consumers
2
Cultural values
2
Customer integration
2
Distributive justice
2
Face
2
Face saving
2
Job satisfaction
2
Kundenintegration
2
Luxury goods
2
Luxusgüter
2
Markenführung
2
Museum
2
Postrecovery satisfaction
2
Repurchase intention
2
Service recovery quality
2
Verteilungsgerechtigkeit
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English
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Lee, Joseph Lok-Man
2
Siu, Noel Yee-Man
2
Zhang, Tracy Jun-Feng
2
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Journal of international consumer marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
2
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The mediating role of postrecovery satisfaction in the relationship between justice perceptions and customer attitudes
Lee, Joseph Lok-Man
;
Siu, Noel Yee-Man
;
Zhang, Tracy …
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
Saved in:
2
Does brand equity always work? : a study of the moderating effect of justice perceptions and consumer attribution towards Chinese consumers
Lee, Joseph Lok-Man
;
Siu, Noel Yee-Man
;
Zhang, Tracy …
- In:
Journal of international consumer marketing
32
(
2020
)
1
,
pp. 69-81
Persistent link: https://www.econbiz.de/10012200800
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