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The effects of streamlined operations on the perceived quality success criteria at Lockheed Martin Aeronautics – Fort Worth

Getty, Robert L.; Prybutok, Victor R. - In: Industrial Management & Data Systems 103 (2003) 2, pp. 85-96

The reduction in the US defense budget has resulted in reduced employment at Lockheed Martin Aeronautics – Fort Worth site by more 20,000 employees within the last decade. The company pursued a strategy to increase productivity and quality with the reduced work force while maintaining not only...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014823728

The influence of website dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design

Visinescu, Lucian L.; Sidorova, Anna; Jones, Mary C.; … - In: Information & management : the internat. journal of … 52 (2015) 1, pp. 1-17

Persistent link: https://ebvufind01.dmz1.zbw.eu/10010485619

Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting

Harun, Ahasan; Rokonuzzaman, Md.; Prybutok, Gayle; … - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128

Persistent link: https://ebvufind01.dmz1.zbw.eu/10011976334

How to influence consumer mindset : a perspective from service recovery

Harun, Ahasan; Rokonuzzaman, Md; Prybutok, Gayle; … - In: Journal of retailing and consumer services 42 (2018), pp. 65-77

Persistent link: https://ebvufind01.dmz1.zbw.eu/10011826039

Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting

Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012309493