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Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.; Paul, Justin; Unnithan, Anandakuttan B. - In: Journal of strategic marketing 30 (2022) 3, pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
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Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sarkar Sengupta, Aditi; Sreejesh, S. - In: Journal of Indian business research 9 (2017) 1, pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
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Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan; Sarkar, Juhi Gahlot; Sreejesh, S. - In: International journal of hospitality management 94 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012495095