Foreword -- Preface to the first edition -- Preface to this edition -- Acknowledgments -- Performance management: an overview -- Defining and planning performance -- Defining and building competencies -- Performance analysis for individual and organizational development -- Reducing biases in...

Cover -- Contents -- List of Illustrations -- Foreword -- Preface to the First Edition -- Preface to This Edition -- Acknowledgments -- 1 Performance Management -- 2 Defining and Planning Performance -- 3 Defining and Building Competencies -- 4 Performance Analysis for Individual and...