Reflects on a three‐year project examining the evolving nature of “best practice” benchmarking in UK‐based organisations. The findings describe the current state of benchmarking and some of its advantages across a wide variety of public and private sector organisations. Also investigates...

This paper describes the nature and prevalence of the use of performance measurement techniques by airlines. The authors draw on evidence from an international survey of the largest 200 airlines in terms of total passengers carried per annum. The results provide empirical insight into the use of...

This paper critiques the notion that a single approach to performance improvement can alone be responsible for significant organisational transformation. We draw on phenomenological case study evidence, placed in the context of an ongoing series of studies of the nature and prevalence of best...