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Performance management in service operational settings: a selective literature examination

Yasin, Mahmoud M.; Gomes, Carlos F. - In: Benchmarking: An International Journal 17 (2010) 2, pp. 214-231

Purpose – This paper aims to examine, the specific literature related to performance measurement in the service sector. In the process, it also aims to classify and examine innovative approaches and models utilized to measure performance in service operational settings. Based on this...

Persistent link: https://www.econbiz.de/10014683473

Performance management in service operational settings : a selective literature examination

Yasin, Mahmoud M.; Gomes, Carlos F. - In: Benchmarking : an international journal ; BIJ 17 (2010) 2, pp. 214-231

Persistent link: https://www.econbiz.de/10008648022

The mediating role of innovation on strategic orientation and performance

Augusto, Mário Gomes; Lisboa, João Veríssimo; Yasin, … - In: International journal of business innovation and research 8 (2014) 3, pp. 282-299

Persistent link: https://www.econbiz.de/10010401226

A systematic benchmarking perspective on performance management of global small to medium-sized organizations : an implementation-based approach

Gomes, Carlos Francisco; Yasin, Mahmoud M. - In: Benchmarking : an international journal ; BIJ 18 (2011) 4, pp. 543-562

Persistent link: https://www.econbiz.de/10009270500

Performance management in Iranian manufacturing organisations : practices and culture

Yasin, Mahmoud M.; Gomes, Carlos Francisco; Alavi, Jafar; … - In: International journal of business excellence 10 (2016) 3, pp. 329-353

Persistent link: https://www.econbiz.de/10011666297

The role of people and social context in promoting the IT organizational performance : evidence from Portugal

Martinho, José Luís; Gomes, Carlos Francisco; Yasin, … - In: Personnel review : a professional journal reporting new … 45 (2016) 5, pp. 1087-1107

Persistent link: https://www.econbiz.de/10011590038

Toward promoting effective strategic performance : the relevance of the alignment of performance measurement and competitive strategic choices

Gomes, Carlos Francisco; Yasin, Mahmoud M. - In: International journal of business excellence 12 (2017) 3, pp. 329-350

Persistent link: https://www.econbiz.de/10011801527