"When change initiatives fail, many times the organization is blamed for not aligning projects to business needs from the beginning, or for not turning knowledge into action. Making Change Work argues that what connects success with these initiatives is behavioral change. It brings together the...

"The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patti...

1. The need for the ROI methodology in the meetings and events industry -- 2. The ROI methodology : a brief overview -- 3. The alignment : defining needs and objectives -- 4. Measuring inputs and indicators -- 5. Measuring reaction and perceived value -- 6. Measuring learning and confidence --...