"The ultimate guide to performance management and how to avoid the often bizarre unintended consequences of KPIsThe results of well-intended performance measurement are sometimes bizarre and bewildering. World leaders in business performance, the authors of Measurement Madness have amassed a...

A clearer, more accurate performance management strategyMeasurement Madnesspresents a level-headed approach to performance management, helping leaders avoid the often-bizarre unintended consequences of KPIs. Using real life examples of measurement gone wrong, this book details how each...

This study sets out to address the question of whether the costs and thebenefitsof measuring intellectual capital assets differ dependingon thedriver for that measure.Although pressure is growing onfirms to measure and report on theirintellectual capital assets no research hasyet been published...

Motivated by recent high-profile cases of salespeople behaving ‘badly’ (i.e., unethically, aggressively, or misleading towards customers), we investigate traditional behavioral controls to examine the specific relationship between performance measurement choices and selling behavior with a...