Purpose – The purpose of this paper is to consider the presence and consequences of functional overlap in organizational performance management (PM) systems. Design/methodology/approach – This paper is speculative in that it considers the consequences of organizations applying multiple PM...

Purpose – The purpose of this paper is to examine use of the performance agreement (PA) as well as the diagnostic control system that has been implemented at the provincial level of the Thai government. Design/methodology/approach – This is a qualitative study. Two qualitative methods –...