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Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan; Chang, Tsang-Chuan; Wang, Kung-Jeng; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
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Determining critical service quality from the view of performance influence
Wang, Kung-Jeng; Chang, Tsang-Chuan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
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Developing one-sided specification six-sigma fuzzy quality index and testing model to measure the process performance of fuzzy information
Chen, Kuen-Suan; Wang, Ching-Hsin; Tan, Kim Hua; Chiu, … - In: International journal of production economics 208 (2019), pp. 560-565
Persistent link: https://www.econbiz.de/10011994290
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Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min; Chang, Huo-Tsan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
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Development and application of performance improvement verification model : a case study of an e-learning system
Chen, Kuen-Suan; Chang, Huo-Tsan; Yu, Chun-Min - In: Total quality management & business excellence 30 (2019) 8, pp. 936-952
Persistent link: https://www.econbiz.de/10012199798
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Fuzzy judgement model for assessment of improvement effectiveness to performance of processing characteristics
Chen, Kuen-Suan; Lai, Yuan-Lung; Huang, Ming-Chieh; … - In: International journal of production research 61 (2023) 5, pp. 1591-1605
Persistent link: https://www.econbiz.de/10014227047