This longitudinal case study examined how the balanced scorecard (BSC) was used to facilitate change within a professional service firm, illustrating the ideas presented by Kaplan and Norton in their 2001 and 2006 books. EES Consulting is an international engineering and environmental services...

The intent of micro finance in developing countries has been to provide loans to very poor people and to help them transform their lives. This study examined micro finance institutes (MFIs) in Kenya. Of the various MFIs in Kenya, it examined three characterized as formal and client based and...