Uses a case‐study approach. Asserts that for successful implementation multi‐source feedback must be viewed from an integrated perspective and that 360‐degree feedback must be seen as more than a data collection and feedback system. Suggests that the measured characteristics and behaviours...

European business environment is experiencing major changes. The process of integration in Europe, the GATT agreements, the developments in Eastern Europe, and above all, global competition are pushing European businesses to become more competitive. One area that is receiving increasing...

One strategic design parameter in capacity management is the setting of a planned level of capacity utilization at which the manufacturing operation will operate long term. Seeks to examine systematically the implications of varying levels of capacity utilization within an assemble‐to‐order...

Notes the importance of strategic objectives to facilitate the development of competitive advantage in specific markets or market segments. Further notes the importance of the relationship between the firm’s strategies, organizational actions and performance for the development of...

Reviews and evaluates the literature concerning the evaluation of business performance and considers the reasons for such evaluation, the determinants of good performance and the interests of those concerned with evaluation. This evaluation is undertaken within a framework which recognizes the...

The evaluation of business performance is of crucial importance to the business community, and this is reflected in the size of the discourse addressing empirical research, critical evaluation of techniques available and theoretical perspectives. Considers such research against the purposes for...

In a session of the Strategos Innovation Academy, participants considered how a number of core management processes – for example, strategic planning, capital budgeting, performance assessment and product and process development – inhibit innovation. Working in groups, the participants...

Examines the decision of deciding which processes should be focused on in a benchmarking study, driven by the main points of an organization′s strategic plan, which, when translated into operational terms, will serve as a guide. Looks at the role of benchmarking within TQM, how new standards...

Discusses how Unisys Ltd in the UK and other leading companies are finding that performance measuring and improving key business processes form a vital part of a company‐wide improvement strategy. Using examples from Unisys, shows how cross‐functional methods of process improvement are being...