Prior research demonstrates that relative performance information affects effort and performance. However, little is known about the qualitative design parameters of these information systems. This study examines, via an experiment, how adding performance category labels to ranks (e.g.,...

Traditionally, management accountants provide managers with reports containing some predefined KPIs and other KPIs requested by the manager. Today, self-service reporting systems (dashboards) allow managers to request their desired KPIs in addition to some predefined KPIs without any involvement...