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Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?

Asif, Muhammad; Raouf, Abdul; Searcy, Cory - In: Quality & Quantity: International Journal of Methodology 47 (2013) 6, pp. 3095-3111

The implementation of the education criteria for performance excellence (ECPE)—the education version of the Baldrige criteria—is driven by the growing need for performance excellence in higher education. Ironically the criteria meant for performance excellence have no theoretical...

Persistent link: https://www.econbiz.de/10010993042

A composite index for measuring performance in higher education institutions

Asif, Muhammad; Searcy, Cory - In: International journal of quality & reliability management 31 (2014) 9, pp. 983-1001

Persistent link: https://www.econbiz.de/10010423278

Developing a scale for service quality measurement in banks

Asif, Muhammad; Awan, Muhammad Usman; Jajja, Muhammad … - In: International journal of services and operations management 23 (2016) 2, pp. 153-168

Persistent link: https://www.econbiz.de/10011584478

Developing a scale for measuring service quality in the public sector

Asif, Muhammad; Awan, Muhammad; Haque, Shahbaz Ul - In: International journal of services and operations management 24 (2016) 3, pp. 418-432

Persistent link: https://www.econbiz.de/10011636001