Over the last decade Lean and Six Sigma methods and tools have helped organizations improve to historic productivity levels with the data driven, systematic elimination of waste and improvement of flow. Today many organizations have enjoyed the benefits of Lean and Six sigma initiatives, and are...

Provides a synthesis of total quality management literature by identifying eight critical factors and supporting performance measures of total quality management in a manufacturing environment. Develops the factors and measurements using data from available literature. Contends that the approach...

What are the factors that contribute the success or failure of TQM efforts? Specifically, this study identifies the critical factors and corresponding performance that account for TQM success. Seven critical factors and 45 supporting performance measures are proposed in this study. A possible...