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RELQUAL in Taiwanese business relationships

Lee, Tzong-ru; Svensson, Göran; Mysen, Tore - In: International journal of business excellence 3 (2010) 4, pp. 433-451

Persistent link: https://www.econbiz.de/10008798921

Setting organizational key performance indicators in the precision machine industry

Hong, Mei-Hsiu; Lee, Tzong-ru; Kao, Ching-Kuei; … - In: International journal of management, knowledge and … 4 (2015) 2, pp. 135-161

Persistent link: https://www.econbiz.de/10011684818

Developing a comprehensive brand evaluation system with the support of TRIZ to formulate brand strategies

Lee, Tzong-ru; Choy, K. L.; Hsu, Min Chih; Cassia, Fabio - In: International journal of business excellence 11 (2017) 1, pp. 38-57

Persistent link: https://www.econbiz.de/10011710580

Framing antecedents of salesperson performance in B2B : model and findings

Høgevold, Nils M.; Rodríguez, Rocío; Otero-Neira, Carmen - In: International journal of procurement management 19 (2024) 3, pp. 413-443

Persistent link: https://www.econbiz.de/10015064891

Benchmarking meta-analytical conceptualizations of B2B seller skills against empirical evidence in services firms

Høgevold, Nils M.; Rodríguez, Rocío; Otero-Neira, Carmen - In: Benchmarking : an international journal 31 (2024) 3, pp. 884-902

Persistent link: https://www.econbiz.de/10015397295

The direct effect of B2B sellers' skills on relative and absolute sales performance : a dual measurement approach

Rodríguez, Rocío; Høgevold, Nils M.; Otero-Neira, Carmen - In: Journal of organizational change management 36 (2023) 1, pp. 64-85

Persistent link: https://www.econbiz.de/10014280492

Antecedents of retail employees' service performance : a store-level exploration of a climate-centric versus an engagement-centric approach

Kotzé, Theuns; Mostert, Pierre - In: Services marketing quarterly 44 (2023) 2/3, pp. 142-166

Persistent link: https://www.econbiz.de/10014320366

A triadic network approach to service quality

Svensson, Göran - In: Journal of Services Marketing 16 (2002) 2, pp. 158-179

The unidirectional measurement and evaluation of the service quality in a specific service encounter is not enough to understand the existing service quality between two actors in a dyadic service encounter. Furthermore, a bi‐directional approach may not always be sufficient to understand the...

Persistent link: https://www.econbiz.de/10014904933

A construct of META-RELQUAL : measurement model and theory testing

Svensson, Göran; Mysen, Tore - In: Baltic journal of management 6 (2011) 2, pp. 227-244

Persistent link: https://www.econbiz.de/10009231825

An analysis of the contribution of leadership to orgnisational performance using complexity science

Nienaber, Hester; Svensson, Göran - In: The journal of management development 32 (2013) 8, pp. 836-851

Persistent link: https://www.econbiz.de/10010196089