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A systematic benchmarking perspective on performance management of global small to medium‐sized organizations : An implementation‐based approach

Gomes, Carlos F.; Yasin, Mahmoud M. - In: Benchmarking: An International Journal 18 (2011) 4, pp. 543-562

Purpose – The purpose of this paper is to offer small to medium‐sized organizations (SMOs) with global business aspirations an innovative approach to performance measurement and management. Design/methodology/approach – The first phase of this research is based on a literature review. The...

Persistent link: https://www.econbiz.de/10014683530

Performance management in service operational settings : a selective literature examination

Yasin, Mahmoud M.; Gomes, Carlos F. - In: Benchmarking : an international journal ; BIJ 17 (2010) 2, pp. 214-231

Persistent link: https://www.econbiz.de/10008648022

Performance measurement practices in manufacturing firms revisited

Gomes, Carlos Francisco; Yasin, Mahmoud M.; Lisboa, João V. - In: International journal of operations & production … 31 (2011) 1/2, pp. 5-30

Persistent link: https://www.econbiz.de/10009010131

An assessment of performance-related practices in service operational settings : measures and utilizations patterns

Gomes, Carlos Francisco; Yasin, Mahmoud M. - In: The service industries journal 33 (2013) 1, pp. 73-97

Persistent link: https://www.econbiz.de/10009702924

Organisational performance and innovation in the context of a total quality management philosophy : an empirical investigation

Augusto, Mário Gomes; Lisboa, João Veríssimo; Yasin, … - In: Total quality management & business excellence : an … 25 (2014) 10, pp. 1141-1155

Persistent link: https://www.econbiz.de/10010417986

A systematic benchmarking perspective on performance management of global small to medium-sized organizations : an implementation-based approach

Gomes, Carlos Francisco; Yasin, Mahmoud M. - In: Benchmarking : an international journal ; BIJ 18 (2011) 4, pp. 543-562

Persistent link: https://www.econbiz.de/10009270500

The measurement of operational performance effectiveness: an innovative organisational approach

Gomes, Carlos F.; Yasin, Mahmoud M.; Lisboa, João V. - In: International journal of business innovation and research 1 (2006/07) 4, pp. 337-364

Persistent link: https://www.econbiz.de/10003787576

Benchmarking in a multiple criteria performance context : an application and a conceptual framework

Augusto, Mário Gomes; Lisboa, João; Yasin, Mahmoud M.; … - In: European journal of operational research : EJOR 184 (2008) 1, pp. 244-254

Persistent link: https://www.econbiz.de/10003768193

An assessment of the key success factors of manufacturing performance from the perspective of external decision-makers

Gomes, Carlos Ferreira; Yasin, Mahmoud M.; Lisboa, João V. - In: International journal of business and systems research 1 (2007) 2, pp. 148-161

Persistent link: https://www.econbiz.de/10003738052

Changing role of maintenance in business organisations : measurement versus strategic orientation

Simões, Jorge M.; Gomes, Carlos Francisco; Yasin, … - In: International journal of production research 54 (2016) 11/12, pp. 3329-3346

Persistent link: https://www.econbiz.de/10011497190