Purpose – The purpose of this paper is to present a case study demonstrating the role of performance measurement systems (PMS) in driving strategic transformation. Design/methodology/approach – Using a case study approach this paper analyses how Babcock Marine, a service provider to the...

This special issue is based on selected papers presented at the 1st InternationalPerformance Measurement Workshop organised by the PerformanceMeasurement Special Interest Group of the IFIP WG 5.7. The workshop tookplace on 24-25 May 2001

According to freelance author Charles Parker, measuring performance is something that all organizations do. They may do it systematically and thoroughly, or on an ad hoc basis and superficially - but they do it. External agents and organizations also measure performance - shareholders,...

This paper presents a longitudinal case study of strategic transformation in a complex organisation - Her Majesty’s Naval Base (Clyde). The research identifies nine Critical Success Factors from the change management literature and analyses their position in driving the transformation....