Purpose – The purpose of this paper is to explore the extent of implementing management system standards among ISO (and other) certified companies in the Pearl River Delta and its effect on the perceived benefits. Design/methodology/approach – A cross‐sectional survey of certified...

Purpose – The purpose of this paper is to explore the patterns with which ISO 9000:2000 was implemented in service organizations, and to examine the performance outcomes and contextual factors which are associated with different ISO 9000:2000 implementation patterns....