Similar Search Results

Performance analysis and optimization of inbound call centers

Stolletz, Raik - 2003

Persistent link: https://www.econbiz.de/10001751596

Performance analysis of M-designed inbound call centers

Stolletz, Raik - In: Operations research proceedings 2003 : selected papers …, (pp. 9-16). 2004

Persistent link: https://www.econbiz.de/10002071738

Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents

Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352

Persistent link: https://www.econbiz.de/10002094550

Performance Analysis and Optimization of Inbound Call Centers

Stolletz, Raik - 2003

The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of offered phones lines are decision...

Persistent link: https://www.econbiz.de/10013518999

A rolling planning horizon heuristic for scheduling agents with different qualifications

Stolletz, Raik; Zamorano, Emilio - In: Transportation research / E : an international journal 68 (2014), pp. 39-52

Persistent link: https://www.econbiz.de/10010404564

Service-level variability of inbound call centers

Roubos, Alex; Koole, Ger M.; Stolletz, Raik - In: Manufacturing & service operations management : M & SOM 14 (2012) 3, pp. 402-413

Persistent link: https://www.econbiz.de/10009575887

Fair optimization of fortnightly physician schedules with flexible shifts

Stolletz, Raik; Brunner, Jens O. - In: European journal of operational research : EJOR 219 (2012) 3, pp. 622-629

Persistent link: https://www.econbiz.de/10009526645

Three essays on optimization models in manufacturing and service industries

Münster, Annika - 2018

Persistent link: https://www.econbiz.de/10011957587

Task assignment with start time-dependent processing times for personnel at check-in counters

Zamorano de Acha, Emilio; Becker, Annika; Stolletz, Raik - In: Journal of scheduling 21 (2018) 1, pp. 93-109

Persistent link: https://www.econbiz.de/10011818174