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Personalmanagement
Beziehungsmarketing
8
Dienstleistungssektor
8
Relationship marketing
8
Service industry
8
Dienstleistungsqualität
7
Human Resource Management
7
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Theorie
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Theory
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Auslandsaufenthalt
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Kapitaleinkommen
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Managers
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Cross-cultural management
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Erfolgsfaktor
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Interkulturelles Management
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Organizational behaviour
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Bowen, David E.
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Ostroff, Cheri
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Cropanzano, Russell
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Darani, Tiffany
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Ehrhart, Karen Holcombe
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Fisk, Raymond P.
1
Gilliland, Stephen W.
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Groth, Markus
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Grönroos, Christian
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Holtom, Brooks C.
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Pugh, S. Douglas
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Subramony, Mahesh
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Van Jaarsveld, Danielle
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Walker, David
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Journal of service management
2
HRM defined and in organizational context
1
Human resource management review
1
Readings in organizational behavior
1
The Academy of Management review : AMR
1
The Routledge companion to strategic human resource management
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ECONIS (ZBW)
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1
The management of organizational justice
Cropanzano, Russell
;
Bowen, David E.
;
Gilliland, Stephen W.
- In:
Readings in organizational behavior
,
(pp. 280-298)
.
2010
Persistent link: https://www.econbiz.de/10003891021
Saved in:
2
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
3
Understanding HRM - firm performance linkages : the role of the strength" of the HRM system
Bowen, David E.
;
Ostroff, Cheri
-
2007
Persistent link: https://www.econbiz.de/10003590109
Saved in:
4
Reflections on the 2014 Decade Award : is there strength in the construct of HR system strength?
Ostroff, Cheri
;
Bowen, David E.
- In:
The Academy of Management review : AMR
41
(
2016
)
2
,
pp. 196-214
Persistent link: https://www.econbiz.de/10011483295
Saved in:
5
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
6
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
7
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
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