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A primer on private equity at work : management, employment, and sustainability

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Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline

Batt, Rosemary L. - In: ILR review : the journal of work and policy 54 (2000/01) 2, pp. 425-449

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Employment systems in call centres in the United Stats and India

Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: The next available operator : managing human resources …, (pp. 217-252). 2009

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An employment systems approach to turnover : human resources practices, quits, dismissals, and performance

Batt, Rosemary L.; Colvin, Alexander James - In: Academy of Management journal : AMJ 54 (2011) 4, pp. 695-717

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Global human resource management : bridging strategic and institutional perspectives

Batt, Rosemary L.; Hermans, Michel - In: Research in personnel and human resources management : … 31 (2012), pp. 1-52

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The scope and trajectory of strategic HR research : evidence from American and British journals

Batt, Rosemary L.; Banerjee, Mallika - In: The international journal of human resource management 23 (2012) 9, pp. 1739-1762

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Service management and employment systems in US and Indian call centers

Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: Brookings trade forum (2005), pp. 335-360

Persistent link: https://www.econbiz.de/10003326740

Employee voice, human resource practices, and quit rates : evidence from the telecommunications industry

Batt, Rosemary L.; Colvin, Alexander James; Keefe, Jeffrey - 2001

Persistent link: https://www.econbiz.de/10001601661

Service management and employment systems in U.S. and Indian call centers

Batt, Rosemary L. (contributor); … - 2005

Persistent link: https://www.econbiz.de/10003279767

Explaining Wage Inequality in Telecommunications Services : Customer Segmentation, Human Resource Practices, and Union Decline

Batt, Rosemary L. - 2008

This study examines factors related to within-occupation wage inequality among service and sales workers in the telecommunications industry. The author draws on a 1998 survey of a nationally representative sample of 354 service and sales centers in the industry to examine the importance of...

Persistent link: https://www.econbiz.de/10014036497