Since their introduction in the USA in 2002, contactless card payment systems have been widely regarded as the pinnacle of current retail banking technology. However, the potential demand and usage of this innovation has hitherto received little attention from the academic community. Ours is one...

Since their introduction in the United States in 2002, contactless card payment systems have been widely regarded as the pinnacle of current retail banking technology. However, the potential demand and usage of this innovation has hitherto received little attention from the academic community....

Purpose – This paper seeks to identify empirically the factors underlying the decision to adopt online banking in Poland. Design/methodology/approach – The sample used in this study is based on 3,519 interactive questionnaires completed by Polish internet users. The dichotomous decision of...