This study aims to understand the reality of social service organizations, the level of implementation of strategic planning as well as the impact of its application on organizational effectiveness. Firstly, we will group organizations in clusters according to the level of strategic planning...

Purpose – This study aims to investigate decision‐making processes and to identify factors which influence managers in the selection of job applicants' CVs and how these factors differ from the firm's recruitment and selection policy. Design/methodology/approach – Twenty‐four...

Purpose – The paper aims to discuss the interaction processes and short‐term behaviours and motives in long‐term relationships between banks and their corporate clients. Design/methodology/approach – The discussion is based on findings from four Portuguese case studies. Interviews made...