Chakravarthy, Srinivas R. - In: European Journal of Operational Research 233 (2014) 3, pp. 625-639
We consider a multi-server queueing model in which the arrivals occur according to a Markovian arrival process. One of the servers, henceforth referred to as the main server, offers consultation to fellow servers (referred to as regular servers) apart from serving the customers. A regular server...