We study a multi-server queueing model of a revenue-maximizing firm providing a service to a market of heterogeneous price- and delay-sensitive customers with private individual preferences. The firm may offer a selection of service classes that are differentiated in prices and delays. Using a...

We consider a monopolist who sells a set of products over a time horizon of T periods. The seller initially does not know the parameters of the products' linear demand curve, but can estimate them based on demand observations. We first assume that the seller knows nothing about the parameters of...

Firms have more information than their customers about the availability of the product. Given the increase in the strategic nature of customers, who consider both prices with future availability risk in making their purchase decisions, the firm may be interested in communicating this information...