Customer switching costs are an important factor in account-based services such as telecommunications, financial, insurance and brokerage services. In these businesses, existing customers incur significant costs if they switch to another provider. Such costs include physical configuration and...

Ride-hailing platforms update prices dynamically to efficiently balance supply and demand. But rapidly changing prices create incentives for riders to wait for high prices to drop. When supply builds up and prices do eventually drop, these patient customers may request en masse, causing a sharp...