This research develops a micro-economic model to study the impact of support forums on the software industry. Motivated by the rapid growth of forums such as Stack Exchange, Quora, and Yahoo! Answers, we examine what impact they could have on a software vendor. Since these forums provide an...

Bundling is considered to be an effective pricing strategy for zero-marginal-cost information goods. Yet, in many information-goods markets, the effectiveness of bundling remains hard to ascertain. This is because information goods exhibit other characteristics as well, which can potentially...

"Fixed-Up-To" (FUT) tariffs, which are commonly used for pricing telecommunication services, are made up of three parts: a monthly subscription fee (or fixed fee), a usage-limit (or allowance), and an over-limit rate that is used for pricing consumptions in excess of the usage-limit. Typically,...

As the ability to measure technology resource usage gets easier with increased connectivity, the question whether a technology resource should be priced by the amount of the resource used or by the particular use of the resource has become increasingly important. We examine this issue in the...