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Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.; Rod, Michel; Gibbs, Tanya - In: Journal of retailing and consumer services 23 (2015), pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia
Gibbs, Tanya; Ashill, Nicholas J. - In: The international journal of bank marketing : IJBM 31 (2013) 4, pp. 305-326
Persistent link: https://www.econbiz.de/10009782597