Purpose – The paper aims to analyze how the best leaders articulate a crucial issue that contains trade‐offs and risk and then blaze a new path for their group or organization. This is the “art” of dilemma management: the ability to address the shifting needs, drivers and opportunities...

Purpose – This paper aims to show how a common aspect of complex problems is that they often contain some form of paradox. By addressing the inherent paradox, decision‐makers can better understand and solve complex problems. Design/methodology/approach – The paper identifies nine paradoxes...