Intuition and common beliefs can sometimes misguide the mediator and be obstacles to the success of mediation, when they are linked to behaviors which likely induce negative consequences in the process. Following four different stages of a mediation session, this paper names a series of such...

While facilitating the resolution of a conflict, the mediator must pay attention to process. In our prescriptive model, mediation process is structured in six steps: session introduction, successive exploration of facts, needs, options, and commitment, and final conclusion. The proposed model...