Purpose – The purpose of this paper is to carry out a literature review of studies that have analyzed the effects of process orientation (PO). Design/methodology/approach – An examination of the literature is undertaken to review studies that report about the influence of PO on...

Purpose – Attention to processes has increased, as thousands of firms have adopted the process view of their organization. Process orientation (PO) means focusing on business processes rather than emphasizing functional structure or hierarchy. Despite the huge growth in the business process...

Purpose – Several organizations choose a process‐oriented organizational design as a source for competitive advantage. The purpose of this paper is to explore empirically the relationship between process orientation (PO) and firm performance. The paper considers PO as a multidimensional...

Purpose – The purpose of this paper is to explore empirically the interaction effect of process performance measurement and the process owner role on organizational performance. Design/methodology/approach – Using a sample of Austrian manufacturing companies, the paper uses multivariate data...