Purpose – This paper aims to discuss the work of Frank and Lillian Gilbreth and how it is still a fundamental part of business in the twenty‐first century. It is also proposed that the system developed by the Gilbreths could be added as a supplement, or even considered as a replacement to...

Purpose – The purpose of this study is to integrate findings of empirical studies regarding the effect of total quality management (TQM) on competitive advantage. This purpose is to support building a theoretical model of TQM and its components. These components are: top management...