) usage, product innovation, and customer satisfaction. The general problem was the lack of evidence indicating the use of CRM … the beneficial use of a CRM system for customer satisfaction and product innovation. Data were gathered through sur …

of new product development. Since new product development is regarded as the key to innovation due to its strong …

to sustainability. This paper presents a generic model termed ‘Sustainability Innovation Cube’ for structuring … discussed and a brief outlook is given. XX ISPIM Conference 2009 – 'The Future of Innovation', June 21-24, 2009, Vienna, Austria …

Macedonia is experiencing constrains in relation to science, technology and innovation policies which are similar to … a brief overview of the triple helix model of innovation. It also provides for a critical analysis of the Macedonian … reality in terms of innovation. More specifically, the paper analyzes data on R&D in the private and public sector and the …

Department for Human Capital and Innovation. It was completed in June 2014 and accepted as a doctoral thesis by the Department of …