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Operations management in professional service organisations : a typology
Harvey, Jean - 2003
Persistent link: https://www.econbiz.de/10001797860
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Revenue management of a professional services firm with quality revelation
Talluri, Kalyan T.; Tsoukalas, Angelos - In: Operations research 71 (2023) 4, pp. 1260-1276
Persistent link: https://www.econbiz.de/10014338179
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Examining the characteristics and managerial challenges of professional services : an empirical study of management consultancy in the travel, tourism, and hospitality sector
Brandon-Jones, Alistair; Lewis, Michael; Verma, Rohit; … - In: Journal of operations management 42/43 (2016), pp. 9-24
Persistent link: https://www.econbiz.de/10011492297
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Special issue on professional service operations management (PSOM)
Harvey, Jean (ed.); Heineke, Janelle (ed.);  … - 2016
Persistent link: https://www.econbiz.de/10011492433
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Analysing courts as a professional service operations management environment
Pekkanen, Petra; Puolakka, Tiina; Pirttilä, Timo - In: International journal of services and operations management 29 (2018) 3, pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
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Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina; Pekkanen, Petra; Pirttilä, Timo - In: International journal of services and operations … 39 (2021) 1, pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
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Designing professional services : pricing and prioritization
Wu, Chenguang; Chen, Jin; Veeraraghavan, Senthil - In: Production and operations management : the flagship … 32 (2023) 8, pp. 2578-2595
Persistent link: https://www.econbiz.de/10014328714
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Revenue management of a Professional services firm with quality-revelation
Talluri, Kalyan T.; Tsoukalas, Angelos - 2022
Professional service firms (PSFs) such as management consulting, law, accounting, investment banking, architecture, advertising and home-repair companies provide services for complicated turnkey projects. The firm bids for a project and, if successful in the bid, assigns employees to work on the...
Persistent link: https://www.econbiz.de/10014095938