Purpose – The purpose of this paper is to examine the extent to which user liaison behavior and outcome control influence the process performance of information technology (IT) projects and how the IT experience, behavior observability, and outcome measurability of user liaisons affect...

Effective risk allocation is crucial for the success of transport infrastructure public-private partnership (PPP) projects. However, the inherent features of multiple entities, multiple tasks, and dynamicity make it highly challenging to obtain a risk allocation solution. This study aims to...