Alshihre, Fawaz; Chinyio, Ezekiel; Nzekwe-Excel, Chinny; … - In: Built Environment Project and Asset Management 10 (2020) 5, pp. 709-723
Purpose Clients’ satisfaction is often associated with performance in the construction industry. Organisations that achieve very high ratings of clients’ satisfaction improve their positions in the marketplace. Many clients are often dissatisfied with their project outcomes. Hence, a...
