Billions of US dollars are invested each year by the public, NGO and private sectors in information-and-communication-technologies-for-development (ICT4D) projects such as telecentres, village phone schemes, e-health and e-education projects, e-government kiosks, etc.Yet we have very little...

Information technology forms an increasingly important component of donor-funded development projects, yet evaluation of such projects has been comparatively-rarely reported. This paper presents an evaluation of the information technology component within four Chinese technology projects, each...

It often seems that use of participative approaches in the development of information systems (IS) has reached the status of a new orthodoxy: a ‘magic bullet' technique that is always relevant, always beneficial in trying to overcome the high failure rate of information systems. Yet...

Most information systems — including current ICT projects — in developing countries fail either totally or partially. This paper develops a model which explains those high rates of failure. The model is based on the notion of design — reality gaps: the match or mismatch between IS designs...

that disperses processes to different locations. This paper presents a global software project case study, in which development work was divided between the UK and India. It focuses on two issues: the uncertainties that arise because of differences between project locations, and the coordination...